From the beginning of a new cleaning contract, we instigate and implement a specialised cleaning programme that provides orientation training, task identification and regular planning. Control and supervision is of principal importance, and we have on-site supervisors who are responsible for the systematic checking of all our sites, audits include cleaning standards and our managers, health and safety executives visit on regular basis. Our quality management procedures are continuously monitored and, were necessary, updated to ensure that we are always delivering the highest quality service. Our management team regularly visit our clients and the supervisor is always available. With 15 years of service industry experience we manage the tasks assigned to our field staff by combining our service industry knowledge and expertise in Field Service Management applications to provide support for facilities managers, engineers and cleaning professionals. It is aimed at achieving improved efficiency, reduced costs and providing added value in a variety of ways. Our in-depth knowledge and experience within the cleaning and support service industry and our ability to keep up-to-date with the latest products and technologies ensure that we are able to offer our clients the best possible service for their requirements. Our business is committed to achieving and maintaining accredited certification to the internationally recognised Quality Standard, ISO 9001:2000. We have appointed a Quality consultant to provide competent advice to support our Operations.